Get to Know Your Customers Day

Get to Know Your Customers Day

Today we are a full-service moving operation, but back in 2011 we were just getting started as a company that moved students into their dorms. That’s when we met Kendall, our very first customer, who hired us to move her into her dorm on Auburn’s campus.

If you’ve met our president and founder, Cam Doody, then you know he has a larger-than-life personality. So in the excitement of the day—and to celebrate our first move—he promised Kendall free moves for life!

Let’s fast-forward seven years (and more than 100,000 customers) to Wednesday, April 11.

Aaron, a new team member who works in our customer service department, answered a phone call. The woman on the other end wanted to book a move. No big news—we are in the business of arranging moves after all.

There was one catch, however, that threw Aaron for a loop: The woman explained that she receives free moves…for life.

Aaron didn’t know what to do. This wasn’t in the training manual…

While Aaron continued to book the move, Josiah, another new team member, started running through the office asking person after person, “Did we promise someone free moves for life?”

Kendall (right) and her roommate with Aubie on move-in day.

Fortunately, Cam was just around the corner.

“Yep, that sounds like that was me.”

Within minutes, we had Kendall booked for another move—for free.

Though her next move isn’t until the end of the month, we knew Kendall was worth a special shout-out for taking a chance on us so long ago. And, as it turns out, April 19 is Get to Know Your Customers Day, so we decided to learn more about our very first customer and her first experience with Bellhops all those years ago.

Here’s what happened when we got a chance to catch up with her:

Can you describe your first experience with Bellhops?

I first heard about Bellhops at Camp War Eagle, Auburn’s summer orientation for freshman students beginning college classes in the fall. There was a time when several vendors in the area set up booths for new students to explore, such as dorm decorating services, local restaurants, and, of course, dorm moving services. My parents were all for hiring someone to move my stuff into my tiny room, so we called the next week and signed up!

Walk me through that day. What happened? How were you feeling?

The day I moved into my dorm was a mix of emotions. It was exciting, nerve-racking, hectic, but also fun. I was going to be roommates with one of my very best friends—who I’m still friends with today. We had matching everything—bedspreads, pillows, blankets, and desk chairs. We were so excited!

Kendall (right) and her roommate

Bellhops made a huge difference. It was great having them move my stuff in quickly and efficiently, leaving me with plenty of time and energy to get set up and settled in. I wasn’t worried about my stuff at all because the bellhops were nice, courteous, and did a really good job taking care of everything.

What would you say is the hardest part of moving?

It becomes hard when you’re trying to pack everything from the past x number of years and you start to realize how much stuff you have accumulated. Every time I’ve moved, it’s been a combination of purging all the rooms of unwanted stuff and donating it and then packing up all the stuff I want to keep. It becomes two huge jobs instead of just one!

What advice would you give to people moving?

My advice is to stay as organized as possible. Only pack items in the same box if they’re in the same room. Label all your boxes—or, better yet, use clear plastic boxes so you can see exactly what is in them. That makes it much easier when you’re unpacking in your new place.

What are you most excited about regarding your new place?

For the first time ever, I will own the place I live instead of renting, and that sounds pretty exciting to me!

On behalf of Bellhops, Kendall, thank you so much for taking a chance on a couple of friends who had an idea. We hope Bellhops continues to provide a high-five experience for you on every move—wherever life takes you!

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