From our first conversation, it’s our goal to provide you with a great moving experience. We take your needs seriously and we strive to exceed your expectations. We invest in finding the right people, encourage them to be conscientious, and equip them to be successful. While we do everything in our power to make your move go as smoothly as possible, sometimes circumstances beyond our control can result in a damage occurring. Unfortunately, these damages are a part of the moving industry. It is our policy to make sure we take care of you before, during, and after the move, so we’re dedicated to making things right in a fair and timely manner.
If an item or structure gets damaged and you feel that Bellhops is responsible , please download the “Damage Claim Form” by clicking the button below. Fill out and submit the required form with pictures of the damages and documentation related to the weight of any damaged item. You are not required to provide weight documentation for structural damage.
If you notice that one or more of your items has gone missing following your experience, please download the “Missing Items Claim Form” by clicking the button below. Fill out and submit the completed form and documentation related to the weight of any missing item.
In order to start the damage claim process, you must complete and submit the Bellhops Damage Claim Form, photos of the damaged items or structures, and proof of weight for any damaged items within 3 business days of your move date.
In order to start a missing items claim, you must complete and submit the Bellhops Missing Items Claim form and proof of weight for your items within 3 business days of your move.
Weight information for damaged items can usually be found in the product specification information on most company websites. Please include this documentation with your claim. If you are not able to find information on the weight of any claimed item, please let us know and we will refer to the moving industry standard average weight for that item.
Please note, you are not required to submit any weight information for structural damage that may have occurred during your move.
The Bellhops Damage Claim Form and the Bellhops Missing Items Claim Form can both be downloaded from this page as a PDF. Once the document has been downloaded, you may fill it out directly on your computer. In the event that you are not able to complete the form digitally, there are a couple of alternative methods for submitting your claim to us:
If you are not able to file your claim within three business days of your move date, please contact our office by emailing email@example.com and notify us before the third business day since your move date has passed. The Claims Team will review the situation and get back to you within 1-2 business days.
Typically, it takes 1-2 business days to review and process a claim once all relevant information and documentation has been submitted to firstname.lastname@example.org. However, every claim situation is different and some may take longer to process and resolve. The Claims Team will remain in constant contact with customers throughout the duration of a claim and will work diligently to resolve claims in a timely manner.
Please note, we will not begin processing a claim until your balance with Bellhops is paid. You are still required to submit your claim form and any supporting documentation within the three business day filing window even if you have an outstanding balance with Bellhops. We will place a hold on your claim until the balance is paid. Once your bill is paid, we will process the claim within 1-2 business days.