Bellhops Claims Center

From our first conversation, it’s our goal to provide you with a great moving experience. We take your needs seriously and we strive to exceed your expectations. We invest in finding the right people, encourage them to be conscientious, and equip them to be successful. While we do everything in our power to make your move go as smoothly as possible, sometimes circumstances beyond our control can result in a damage occurring. Unfortunately, these damages are a part of the moving industry. It is our policy to make sure we take care of you before, during, and after the move, so we’re dedicated to making things right in a fair and timely manner.

Damage Claim


If an item or structure gets damaged and you feel that Bellhops is responsible , please download the “Damage Claim Form” by clicking the button below. Fill out and submit the required form with pictures of the damages and documentation related to the weight of any damaged item. You are not required to provide weight documentation for structural damage.

Missing Items Claim


If you notice that one or more of your items has gone missing following your experience, please download the “Missing Items Claim Form” by clicking the button below. Fill out and submit the completed form and documentation related to the weight of any missing item.

FAQ

What do I need to provide to start a damage or missing items claim?

In order to start the damage claim process, you must complete and submit the Bellhops Damage Claim Form, photos of the damaged items or structures, and proof of weight for any damaged items within 3 business days of your move date.

In order to start a missing items claim, you must complete and submit the Bellhops Missing Items Claim form and proof of weight for your items within 3 business days of your move.

How do I find proof of weight for my damaged or missing items?

Weight information for damaged items can usually be found in the product specification information on most company websites. Please include this documentation with your claim. If you are not able to find information on the weight of any claimed item, please let us know and we will refer to the moving industry standard average weight for that item.

Please note, you are not required to submit any weight information for structural damage that may have occurred during your move.

What if I am not able to fill out the claim form on my computer?

The Bellhops Damage Claim Form and the Bellhops Missing Items Claim Form can both be downloaded from this page as a PDF. Once the document has been downloaded, you may fill it out directly on your computer. In the event that you are not able to complete the form digitally, there are a couple of alternative methods for submitting your claim to us:

  • Print out the claim form, fill it out by hand, take a picture (or scan) of the completed claim form. Attach that to an email to quality@getbellhops.com along with the pictures of your damages and the proof of weight information related to any damaged or missing items.
  • Another option is to submit all of the information required on the claim form in the body of an email to quality@getbellhops.com. The Claims Team will fill out the claim form for you, send a copy for you to review, and ask that you verify that all information is correct before moving forward with your claim.

What if I am not able to file my claim within 3 business days of my move?

If you are not able to file your claim within three business days of your move date, please contact our office by emailing quality@getbellhops.com and notify us before the third business day since your move date has passed. The Claims Team will review the situation and get back to you within 1-2 business days.

How long will it take for you to process my claim?

Typically, it takes 1-2 business days to review and process a claim once all relevant information and documentation has been submitted to quality@getbellhops.com. However, every claim situation is different and some may take longer to process and resolve. The Claims Team will remain in constant contact with customers throughout the duration of a claim and will work diligently to resolve claims in a timely manner.

Please note, we will not begin processing a claim until your balance with Bellhops is paid. You are still required to submit your claim form and any supporting documentation within the three business day filing window even if you have an outstanding balance with Bellhops. We will place a hold on your claim until the balance is paid. Once your bill is paid, we will process the claim within 1-2 business days.