How can we help?

Before you book

Why should I move with Bellhops over another moving company?

Bellhops is a simple, affordable, and modern alternative to expensive big-box moving brands. Bellhops combines technology and a talented college-educated workforce dedicated to providing a unique and stress-free moving experience.
  • 24 hr booking online in minutes
  • Next-day bookings guaranteed
  • Cashless, pay-as-you-go pricing
  • Labor-only moves available

How are bellhops different from traditional, big box movers?

Our trained movers, called bellhops, have one goal - to make your move quick and easy. What makes our workforce so unique is that it's made up of college-educated students and graduates from a college in your area. Not only are they hungry to prove themselves and eager to please, they are smart, attentive, and absolutely dedicated to giving you a phenomenal moving experience full of big smiles, positive attitudes. We hand-select each bellhop accepted onto our platform through a strict screening process. Each bellhop is also required to pass an online training course and full background check.
In addition to the bellhops, we hire professional drivers in select cities whose sole job is to drive the truck safely from one location to the next ensuring no items are broken in transit.

Are you local to me?

Bellhops operates nationwide. See all locations we currently service.

What services do you offer?

Bellhops specializes in local, residential moves with or without truck/transportation provided. We also offer a la carte, labor-only services at single locations. Book a Load or Unload or an In-Home Move if you simply need help with heavy lifting at one location. Visit our services page for more information.

What if one or both of my locations is outside of your serviceable area?

If we only have bellhops in one of the areas you’re moving to/from, you may elect to book a Load or Unload for labor-only help at a single-location. At this time, we are unable to allow our bellhops to travel outside of their service area.

How does Bellhops handle damage that occurs during moves?

For customers who purchase the Bellhops Protection Plan, any damages to personal property, or items, will be reimbursed up to the $2,000 limit. If you discover damage that occurred during your move, send an email to quality@getbellhops.com within 3 business days from the date of the move during which the damage occurred. A claim form specific to your location will be sent back to you with instructions on how to file the claim. We will only accept one claim submission per Bellhops reservation.

What's the biggest move you can handle?

While we’re best-suited for small to medium-scale local moves, in select cities, we offer 26 ft. trucks that can accommodate up to four bedrooms.

Are you affordable?

Yes! Our average local move is $230. With pay-as-you-go pricing, you’ll only pay for the actual time your bellhops work (beyond the service minimum).

How does "pay-as-you-go" work?

While there is a minimum charge per service, you’ll only pay for the time that your bellhops actually work beyond that. We charge in 15 minute increments. Your estimate is calculated by comparing your move size with other moves we’ve done of similar sizes. Remember, you pay-as-you-go. This means that if your move only takes two hours, then that’s all you pay for. We don’t charge you a dime until your move is finished.

What type of payment do you accept?

We accept all major credit cards, so you don’t have to worry about having cash on move day. Your move is a cashless transaction processed online after your move is complete.

What do I do if I have a discount code?

When making a reservation online, you can enter your coupon code into the promo code input on the checkout screen right before you place your reservation. We are only able to honor one discount per order.

Do you provide trucks and moving supplies?

We focus on keeping your costs low and our flexibility high. We provide trucks in select cities. Our trucks are equipped with dollies and moving blankets, but additional packing supplies like plastic wrap, furniture pads, bubble wrap, boxes, mattress bags, hardwood floor coverings, etc. are not supplied by Bellhops.
In cities where we do not provide trucks, we’ll gladly help you book the right truck for your move. If all you need is muscle, simply book your preferred number of bellhops. We do not provide equipment, supplies or tools with labor services. You may provide the necessary equipment or tools for our bellhops to use at your discretion.

Can you do long-distance moves?

If you are moving between two cities that we service, we can help with the labor aspect of your move. You’ll need to transport your items from one city to the other, while two teams of bellhops (one per city) will handle the loading and unloading at each location.
To book a long-distance move, book a Load or Unload service for each location as separate reservations. For help booking a long-distance move, give us a call (888) 836-3939.

How can I estimate the amount of bellhops and/or time I will need for my move?

Our simple, online booking process will start you off with a recommended labor calculation (bellhops and time) based on the size of your property. You may adjust this configuration as you see fit—consider drive time, elevators, stairs, distance to parked truck, etc. These all contribute to the duration of your move. To ensure that your bellhops are available for the duration of your move, booking adequate time is encouraged. For help with estimating your move, give us a call (888) 836-3939.

What if I overestimate the amount of labor I need?

While there is a minimum charge per service, you'll only pay for the time that your bellhops actually work beyond that. We charge in 15 minute increments.

What if I’m only moving part of my house?

If you’re only moving part of your house, select the number of bedrooms closest to the amount you’re moving for a more accurate estimate.

What size(s) are your trucks?

Bellhops come with a 16’ truck. In select cities, a professional driver with a 26’ truck may be assigned to your move at no additional cost.

What if I rent/have my own truck?

In most cases, moving with the truck we provide can be cheaper and more efficient for your move. If you prefer to provide and drive your own moving truck, simply select the “Remove Truck” option to switch to a “Bellhops only” service. You'll still get the mind-blowing customer service we're known for. Please note, your bellhops can not drive or park your rented/personal truck.

What equipment is included with my move?

  • With our Truck + bellhops service, we will come equipped with dollies, straps, and blankets to make sure your move day runs smoothly. We do not provide boxes or packing materials.
  • With our Bellhops only service, we do not provide equipment, supplies or tools. You may provide the necessary equipment or tools for our bellhops to use at your discretion.
  • With our Load or Unload service, we do not provide equipment, supplies or tools. You may provide the necessary equipment or tools for our bellhops to use at your discretion.
  • With our In-home Move service, we do not provide equipment, supplies or tools. You may provide the necessary equipment or tools for our bellhops to use at your discretion.

Can my bellhops pack for me?

Bellhops does not offer packing services. Your items will need to be packed and ready when your bellhops arrive on move day. Our trucks are equipped with moving blankets, but additional packing supplies like plastic wrap, furniture pads, bubble wrap, boxes, mattress bags, hardwood floors coverings, etc. are not supplied by Bellhops.

Will my bellhops assemble and disassemble furniture if needed?

Our bellhops are the helping hands. As long as you have the tools and instructions, we will be glad to help.

Will I pay for the travel time between locations?

Travel time between locations is considered billable time on your move. Bellhops clock in when the move starts and clock out when they have completed your move so be sure to include travel time in your time estimate.

How much notice does Bellhops need?

The moving industry standard for minimum notice is five days, but with as little as one day's notice, Bellhops can be there if we have availability. If your timeline is even shorter than 24 hours, book with us ASAP and we’ll work together to find a time that works for those last-minute needs.

Can I book earlier or later than the website allows?

Our website reflects our availability. At this time we are unable to deviate from our current availability.

What does the Bellhops Protection Plan cover?

The Bellhops Protection Plan will reimburse you for damage to your personal property items and/or other property up to the $2,000 limit. However, the Bellhops Protection Plan does not cover any item that is irreplaceable, highly valuable, or inadequately dismantled, wrapped, boxed, or packed. If you have questions about certain items, please give us a call to discuss (888) 836-3939. Additional information can be found in our Terms of Service along with a full list of excluded items in Section 8.1.A.

Can I add the Bellhops Protection Plan later?

Yes, if offered, you may purchase or cancel the Bellhops Protection Plan up to the day before your move date.

What items will you not move?

Oversized items exceeding 300 lbs. and/or the clearance area of hallways, stairways, and doorways cannot be moved. Bellhops also cannot move items that are prohibited by law, dangerous, unsanitary or unsafe. If you are unsure whether your items fall into the categories above, please give us a call to discuss (888) 836-3939. Additional information can be found in our Terms of Service along with a full list of prohibited property in Section 7.

I think it will take more than one day for my move. What do I do?

Book a separate moving service for each day. You will most likely have a different team of bellhops on each reservation.

What’s the difference between "Load or Unload" and "Bellhops only—Local Move" services?

The main difference is the number of locations. If you’ll need help at multiple locations, select "Bellhops only." If you only need help at a single location, select "Load or Unload."

Can I pitch-in and help on move day?

For your safety, Bellhops prohibits customers from actively participating in the moving process. Our insurance prohibits us from allowing customers onto truck ramps, lift gates, or inside of the truck. Bellhops cannot be responsible for injuries or damages that occur to or on behalf of a customer’s or non-customer’s actions.

So how exactly does move day work?

From the moment you book any of our services, we’ll get to work finding you hardworking bellhops. 24 hours before your move, you’ll receive an email introducing your bellhops and confirming your reservation. On the big day, your "Captain" bellhop will call to let you know he’s on the way. Each bellhop will arrive in his/her personal vehicle. On select Truck + bellhops moves, a professional truck driver (non-mover) may also be assigned to your move at no extra cost. Once your team has arrived, they’ll conduct a brief walkthrough taking note of any special instructions you may have. After that, you can rest assured that your bellhops will hop to it!

Will my bellhops arrive together?

Some bellhops may carpool to moves, but most will arrive separately in their personal vehicle.

Who drives the truck?

We work with professional drivers in select cities whose sole job is to drive the truck safely from one location to the next ensuring no items are broken in transit. These professionals will not assist in moving, loading or unloading your items. In other cities, your "Captain" bellhop will arrive in and drive the truck.

How well should I pack if I'm only moving a short distance?

Proper packing is encouraged, makes your move quicker, keeps items safe in transit, and prevents damages/lost items. That’s true for moves across the street or across the country. Bellhops does not provide packing services.

Can you install or uninstall my appliances?

Bellhops can move most standard appliances, but we can not install or uninstall them. Appliances must be uninstalled prior to move day. For help, check out this how-to video.

What about pets on move day?

Some of our bellhops are allergic to certain pets so we like to let them know before the day of your move–regardless of whether they will be present on move day. We encourage you to find a petsitter for move day or reserve a closed room in the home where they can stay undisturbed.

Any other preparation tips?

  • We do not provide packing services. Your items will need to be packed and ready when your bellhops arrive on move day.
  • Appliances must be uninstalled and drained if necessary. Bellhops cannot uninstall or install major appliances. Watch how
  • Disassembling furniture prior to your move is recommended. Bellhops are equipped to assist with basic dismantling, but any required tools must be supplied.
  • Plan to transport highly valuable or perishable items in your personal vehicle. (i.e., jewelry, antiques, artwork, musical instruments, medications, plants, food, liquids, etc.)

What if I need to cancel my move?

Your reservation is fully refundable for up to 24 hours before your move. For reservations cancelled within 24 hours of the scheduled move time, you will be charged one hour for each bellhop reserved.

What if I need to reschedule my move?

You may reschedule your move at anytime. Reservations rescheduled within 24 hours of your move will incur a flat convenience fee of $30. If you need to reschedule on the day of your move, we can’t guarantee we’ll have bellhops available, but we’ll do everything we can to make it happen.

Can I adjust my move duration or number of bellhops after I’ve made my reservation?

Yes! To adjust the number of bellhops or hours you’ve reserved, give us a call (888) 836-3939.

Move Day

Can I call my bellhops directly on move day?

Your "Captain" bellhop has your phone number and will contact you directly on move day. If you need to initiate contact, please do so by calling (888) 836-3939.

Am I paying for the professional driver? Does he/she count as one of the bellhops I reserved?

On select Truck + bellhops moves, a professional truck driver (non-mover) may be assigned to your move at no extra cost. He/she does not count as one of the bellhops reserved for your move and will not participate in the loading or unloading process.

What if my move runs longer than expected?

To ensure that your bellhops are available for the duration of your move, booking adequate time is encouraged. If your move runs long, you’ll continue to be charged in 15 minute increments at the hourly rate provided in your estimate until your move is complete.

What if one of my bellhops arrives late?

If you’re concerned about the arrival time of your bellhop(s), give us a call at (888) 836-3939. You will only be charged for the time each bellhop is clocked-in and working. You will have the opportunity to verify their times reported in your summary of charges emailed at the end of your move.

One of my bellhops couldn’t make it to my move. Will my hourly rate be adjusted?

Yes. Your hourly rate is based on how many bellhops you reserve. If any are absent on move day, the hourly rate will automatically adjust to the rate associated with the number of bellhops working your move.

Post Move

When do I pay for my move?

While a credit card is required to reserve your move, you will not be charged until after the move is complete. You will have 24 hours to review your charges before your transaction is processed.

How do I tip and what’s a standard amount?

The easiest way to tip your bellhops is online. After your move is complete, you’ll receive an email with a link to review your charges, add tips and rate your experience. Standard tipping amounts range from 5-20% of your total per bellhop.

What do I do if something was damaged during my move?

We apologize for any mishaps that occurred on your move. If you’ve purchased our Bellhops Protection Plan, any damages to personal property, or items, will be reimbursed up to the $2,000 limit. Send an email to quality@getbellhops.com within 3 business days from the date of the move during which the damage occurred. A claim form specific to your location will be sent back to you with instructions on how to file the claim. We will only accept one claim submission per Bellhops reservation.

How long does it take for a claim to be processed?

On average, most claims are resolved within 15 days after we receive your completed claim form and supporting documentation.

What should I do with damaged items?

Please keep all damaged items until the claims process is resolved. Do NOT attempt to repair the damage yourself; doing so could invalidate your claim. It may be necessary for Bellhops to send a qualified third party provider to assess the damage.