Bellhops Protection Plan

Last updated on October 20, 2016

Bellhops will provide you with the opportunity to protect your personal property (items), as well as your real property (structures, such as your house or apartment), during your use of the Services (the "Bellhops Protection Plan"). Bellhops will reimburse you for damage to your items of personal property that occurs during a Third Party Provider job depending on the valuation coverage option selected by you. You will indicate which valuation coverage option you desire by either selecting the appropriately labeled box located in the checkout process on the website, or by choosing your preferred coverage option over the phone with a customer service representative during the booking process. Please note that you will not be deemed to have selected a particular valuation coverage option solely by agreeing to these Terms. The Bellhops Protection Plan is being offered to you solely in order to effectuate your Third Party Provider job. THIS PROTECTION OFFERED BY BELLHOPS IS A LEVEL OF CARRIER LIABILITY – IT IS NOT INSURANCE.

Bellhops shall include, free of charge, limited valuation coverage for all moves where Bellhops provided and operated transportation. Under the included limited valuation coverage, Bellhops shall assume liability on your personal property items of up to .60 cents per pound per item damaged (the “Limited Valuation Coverage”). Please note that under the Limited Valuation Coverage, claims are settled based on the weight of the item. For example, if a 10-pound printer, valued at $250, were damaged, Bellhops would be liable for no more than $6.00 (10 pounds multiplied by .60 cents).

In addition to the Limited Valuation Coverage provided by Bellhops, you will be provided with another separate option to purchase unlimited additional valuation coverage. Unlimited additional valuation coverage is available for purchase on all Bellhops moves, regardless of transportation. You have the option to purchase unlimited additional valuation coverage for $23 (“Unlimited Additional Protection”). Unlimited Additional Protection may be added or removed up to the day before your move date.

PLEASE BE AWARE THAT NO MATTER THE TOTAL VALUE OF YOUR JOB OR ANY INDIVIDUAL ITEM(S) CONTAINED IN SUCH JOB, OR THE NUMBER OF ITEMS CONTAINED IN YOUR JOB, BELLHOPS’S MAXIMUM REIMBURSEMENT TO YOU FOR DAMAGE IS $0 UNLESS YOU PURCHASE UNLIMITED ADDITIONAL PROTECTION. IN THE EVENT THAT YOUR JOB INCLUDED TRANSPORTATION PROVIDED AND OPERATED BY BELLHOPS, BELLHOPS’S MAXIMUM REIMBURSEMENT TO YOU FOR DAMAGE IS $0.60/LB/ITEM UNLESS YOU PURCHASE UNLIMITED ADDITIONAL PROTECTION.

Under Unlimited Additional Protection, if items or structural property are damaged or destroyed, Bellhops will, in its sole discretion, either: (i) repair the item to the extent necessary to restore the item to the same condition it was when it was received by Bellhops, (ii) replace the item with an item of like kind and quality, or (iii) pay you a cash settlement for the repairs or for replacement of the item. The cash settlement to replace such items shall be equal to the fair market value of such items, regardless of the age of the damaged item.

Your election to add Unlimited Additional Protection for a Third Party Provider job is entirely optional. You have the option of obtaining other additional protection from an alternative source or obtaining none at all.

Whether or not you purchase Unlimited Additional Protection, the declared value for any job is not insurance coverage by Bellhops but represents Bellhops’s maximum obligation to you for damage to all items collectively contained within your Third Party Provider job. If you are booking a Third Party Provider job for items with a total value exceeding $0.60/lb/item, you are encouraged to purchase Unlimited Additional Protection. If you choose not to purchase Unlimited Additional Protection, you do so at your own risk.

If you elect to take advantage of this opportunity to add Unlimited Additional Protection under the Bellhops Protection Plan, any claims against or disputes with any person or entity arising out of that election MUST be pursued in arbitration, not in any court proceeding, and MUST be pursued on an individual basis only, not in any form of class or representative action. Please see the Dispute Resolution and Arbitration section located in these Terms for the complete terms and conditions regarding individual binding arbitration.

PROTECTION PLAN IN NORTH CAROLINA: In the state of North Carolina Bellhops provides slightly different valuation coverage. There are two options, which are as follows: The Basic Value Protection Plan, which comes at no charge, and the Full Value Protection Plan for $0.75 per $100 of Value. If you elect to take advantage of the Basic Value Protection Plan, you will receive $0.60 per pound based upon the weight of any lost or damaged items, regardless of its actual value. Should you choose the Full Value Protection Plan for $0.75 per $100 of Value, the minimum value of your shipment will be $4.00 times the weight of the shipment. However, you have the right to declare a greater value for your goods (must be for entire shipment, not individual items) and pay for that increased protection. Under the Full Value Protection Plan, if items are lost, Bellhops has the option to replace the item with articles of like kind and quality or pay the replacement cost as determined by the current market value. Additionally, if items are damaged, Bellhops will have the same options, plus the additional options of repairing the items or paying the repair cost. All damaged items that are either replaced or reimbursed at full-market value become the property of Bellhops.

Filing a Claim

If an item of personal property, structural property, or an item belonging to another individual is damaged during the extent of a Third Party Provider job, you can submit a claim with clear descriptions of the circumstances that led to the damage along with pictures to quality@getbellhops.com within 30 business days of the date of the move the damage originated and it will go through the claims process. Only the individual that booked the job may file a claim.

When submitting a claim to Bellhops’s Quality Team, all claims for damages must be included in the original claim. Separate claims will not be accepted. The claims process may include communicating with the Third Party Provider in order to settle any disputes. Bellhops reserves the right to end a damage claim as is after 15 or more days have passed since the start of the claims process with the Quality Team. Claims for items that were boxed and packed by anyone other than the Third Party Provider will not be accepted.

FILING A CLAIM IN TEXAS: If your damages originated during the course of a move where Bellhops provided and operated transportation in the state of Texas, you can submit a claim with clear descriptions of the circumstances that led to the damage along with pictures to quality@getbellhops.com within 90 days of the date of the move the damage originated and it will go through the claims process. Only the individual that booked the job may file a claim. When submitting a claim to Bellhops' Quality Team, all claims for damages must be included in the original claim. The claims process may include communicating with the individual movers in order to settle any disputes. Bellhops will take action on any claim (settle or deny) within 90 days from the start of the claims process with the Quality Team. Claims for items that were boxed and packed by anyone other than the Third Party Provider will not be accepted.

FILING A CLAIM IN NORTH CAROLINA: If your damages originated during the course of a move where Bellhops provided and operated transportation in the state of North Carolina, you can submit a claim with clear descriptions of the circumstances that led to the damage along with pictures to quality@getbellhops.com within 9 months of the date of the move the damage originated and it will go through the claims process. Only the individual that booked the job may file a claim. When submitting a claim to Bellhops’s Quality Team, all claims for damages must be included in the original claim. The claims process may include communicating with the individual movers in order to settle any disputes. Claims for items that were boxed and packed by anyone other than the Third Party Provider will not be accepted. Claims for items being taken to mini-storage, must be made on the date that the move took place.

Proof of Value

You must prove the value of the item(s) in your claim, regardless of which valuation coverage option you have selected. Bellhops will not pay on a claim without proof of the declared value. You must also provide documentation that verifies the replacement or repair cost of the item subject to the claim. Bellhops may require additional documentation regarding the proof of value of any damaged item to be submitted by the customer throughout the duration of a claim, at Bellhops' discretion.

Replacement is defined as the lower of the purchase price paid for the item that is the subject of the claim or the replacement cost of the item at the time and place of damage. Repair is defined as the cost of repairing the damaged item. Bellhops reserves the right to have a qualified third-party provider of its choice execute a repair quote/evaluation for any claim made. In the event that Bellhops does not have a preferred third-party provider in your area, you must provide a third-party repair quote/evaluation from a qualified repair facility. If the third-party deems the merchandise is un-repairable, the actual or replacement value will be paid up to Bellhops’s maximum liability under the valuation coverage option you have selected. You must submit all repair quotes as part of the claims process. While Bellhops may pay the cost of repair, under certain circumstances it may be your responsibility to have the item repaired.

In the event of damage to a pair or set of items, Bellhops’s liability is limited to the value of that part of the pair or set that is damaged, and Bellhops shall not be liable for the value of the whole pair or set. In the event of damage to any part of an item (including any part of a machine) that, when complete for sale or use, consists of several parts, Bellhops shall be liable only for the value of the part damaged, not to exceed the declared value of the part damaged. In no event shall Bellhops be liable for the value of the complete item.

Under any of the valuation coverage options described above, Bellhops is permitted to limit its liability for items that have an extraordinary value, unless you specifically disclose those items to Bellhops before the move occurs. An item of extraordinary value is any item whose value exceeds $100 per pound. Also, Bellhops does not move pianos, organs, gun safes, pool tables, china cabinets, antiques, exercise equipment or anything irreplaceable, highly valuable, potentially dangerous or any item with a weight greater than 75 lbs/per individual moving the item. You acknowledge that if Bellhops moves one of the items listed in the immediately preceding sentence, whether accidentally or intentionally, Bellhops WILL NOT PAY ANY CLAIM OR OTHERWISE BE LIABLE IN ANY MANNER WITH RESPECT TO SUCH ITEMS. Additionally, Bellhops does not install or uninstall washers, dryers, dishwashers, ice machines, water coolers, refrigerators and electrical equipment. You acknowledge that if Bellhops installs or uninstalls one of the items listed in the immediately preceding sentence, whether accidentally or intentionally, Bellhops WILL NOT PAY ANY CLAIM OR OTHERWISE BE LIABLE IN ANY MANNER WITH RESPECT TO SUCH ITEMS.