COVID-19 update: As an essential service putting safety first, all of our movers wear masks on every move
Last modified: April 26, 2021
PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR INFORMATION AND HOW WE WILL TREAT IT. BY ACCESSING OR USING THE BELLHOP PLATFORMS, YOU AGREE TO THIS POLICY, INCLUDING CONDUCTING THIS TRANSACTION ELECTRONICALLY AND A CHOICE OF TENNESSEE LAW. IF YOU DO NOT AGREE WITH THESE POLICIES AND PRACTICES, YOU MAY NOT USE THE BELLHOP PLATFORMS. WE MAY UPDATE THIS POLICY AT ANY TIME, AND MODIFICATIONS ARE EFFECTIVE UPON BEING POSTED THROUGH THE BELLHOP PLATFORMS. YOUR CONTINUED USE OF THE BELLHOP PLATFORMS AFTER WE MAKE CHANGES IS DEEMED TO BE ACCEPTANCE OF THOSE CHANGES.
This Policy applies to information we collect through the Bellhop Platforms and Services. It does not apply to any other website operated by any third party, including through any application or content (including advertising) that may link to or be accessible through the Bellhop Platforms.
We collect several types of information from and about users of the Bellhop Platforms, including:
We collect this information in a range of ways, as further described below:
(1) Information You Provide to Us.
The information we collect on or through the Bellhop Platforms may include:
You also may provide information to be published or displayed (hereinafter, posted) on public areas of the Bellhop Platform, or transmitted to other users of the Bellhop Platforms or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Bellhop Platforms with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
(2) Information We Collect Through Automatic Data Collection Technologies.
As you navigate through and interact with the Bellhop Platforms, we may use automatic data collection technologies to collect certain information about your browsing actions and patterns, including:
The technologies we use for this automatic data collection may include:
Our uses of these technologies fall into the following general categories:
See the section titled “Choices About How We Use and Disclose Your Information” below to understand your choices regarding these technologies.
Analytics. We may use technologies and other third-party tools to process analytics information on our Services. Some of our analytics partners include:
We do not control these third parties tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly, as set forth in the “Choices about how we use and disclose your information” section below.
For our other legitimate interests to make available and highlight content and opportunities that are relevant to you, improve the Bellhop Platforms, maintain our relationship with you, and protect users of the Bellhop Platforms and customers, where your rights and freedoms do not outweigh these interests. We use information that we collect about you or that you provide to us to:
Present the Bellhop Platforms and its contents to you;
Operate, maintain, and improve the Bellhop Platforms and products, including to develop new products and services;
Use your geolocation to provide location-based services, including locating third-party providers of moving and delivery services near you;
Provide you with information, estimates, products, or services that you request from Bellhop;
Send information including notices about your service requests, confirmations, schedules, invoices, reservation dates, information about our employees or contractors, and support and administrative messages;
Notify you about changes to the Bellhop Platforms or any products or services we offer or provide though it;
Respond to comments and questions and provide customer service support;
Communicate with you about promotions, educational scholarships, our blog, and other news about products or services offered by us;
Deliver targeted marketing, service updates, and promotional offers based on your communication preferences, and to measure the performance of our email marketing campaigns;
Decide which ads to show you by only showing you those that “match” your past viewing, browsing and shopping activity. Many advertising services collect and use data from your web and mobile app activity both on and off the Bellhop Platforms to help show you ads that are more targeted to your interests;
Analyze your use of the Bellhop Platforms, including interactions with applications or services made available, linked to, or offered through the Bellhop Platforms;
Carry out our obligations and enforce rights arising from any contracts entered into between you and us, including for billing and collection;
Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity;
Process payments, including through a third-party service provider; or
With your consent, we may use your Personal Information to provide you with marketing via telephone calls, emails, SMS or text, or provide you with marketing from third parties.
We may use the information we have collected from you to enable us to display to our advertisers’ target audiences. Even though we do not disclose your Personal Information for these purposes without your consent, if you click on or otherwise interact with an, the advertiser may assume that you meet its target criteria.
Additionally, we may contract with service providers to serve ads on our behalf across the Internet. They collect information about your use of the Bellhop Platforms. They also may use information about your visits to the Bellhop Platforms and other websites to improve the features and functionality we make available through the Bellhop Platforms. In all cases, however, we will only use your information as permitted by applicable law.
The information we collect automatically is statistical data and may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve the Bellhop Platforms and to deliver a better and more personalized service, including by enabling us to:
We use your information for various administrative purposes, such as:
Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;
We also use your information for other purposes as requested by you or as permitted by applicable law.
We may share your Personal Information that we collect or you provide as described in this Policy with the following types of recipients:
We may also share aggregated non-personal information about our users with others without restriction.
YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION
We strive to provide you with choices regarding the Personal Information you provide to Bellhop. We have created mechanisms to provide you with the following control over your information:
The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these and learn more about targeted advertising and consumer choice and privacy by visiting the Network Advertising Initiative and the Digital Advertising Alliance.
The effect of an opt-out will be to stop personalized advertising, but it will still allow the collection of personal information as otherwise described in this Policy.
We do not control third parties collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (NAI) on the NAIs website.
The Bellhop Platforms may have links to other websites that are not operated by Bellhop. Inclusion of any linked website on the Bellhop Platforms does not imply or express an approval or endorsement of the linked website by Bellhop, or of any of the content, opinions, products, or services provided on these websites. Even if an affiliation exists between the Bellhop Platforms and a third-party web site, we exercise no control over linked site. We have no control over how these websites may collect your information and no liability for the practices, policies and security measures implemented on these websites. You should read the privacy policies on those other websites before you submit your information through them.
Protecting the privacy of children is important to Bellhop, and the Bellhop Platforms are not intended for children under 16 years of age. We do not collect Personal Information from those we actually know are under 16. If you are under 16, do not use or provide any information through the Bellhop Platforms or on or through any of its features, register through the Bellhop
Platforms, make any purchases through the Bellhop Platforms, use any of the interactive or public comment features of the Bellhop Platforms, or provide any information about yourself to Bellhop. If we learn we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at email@example.com or firstname.lastname@example.org or 1-844-300-0897.
This Supplemental California Privacy Notice only applies to our processing of personal information that is subject to the California Consumer Privacy Act of 2018 (“CCPA”). The CCPA provides California residents with the right to know what categories of personal information we collected about them and whether we disclosed that personal information for a business purpose (e.g., to a service provider) in the preceding 12 months. California residents can find this information here: SUPPLEMENTAL NOTICE FOR CALIFORNIA RESIDENTS
The categories of sources from which we collect personal information and our business and commercial purposes for using personal information are set forth above.
For purposes of the CCPA, we do not “sell” personal information, nor do we have actual knowledge of any “sale” of personal information of minors under 18 years of age.
Additional Privacy Rights for California Residents
• Non-Discrimination.California residents have the right not to receive discriminatory treatment by us for the exercise of their rights conferred by the CCPA.
• Authorized Agent. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent, contact us as set forth in the Contact Information section below.
Verification. To protect your privacy, we will take the following steps to verify your identity before fulfilling your request. When you make a request, we will ask you to provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include your email address, name and phone number.
If you are a California resident and would like to exercise any of your rights under the CCPA, please contact us as set forth below. We will process such requests in accordance with applicable laws.
If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Information to third parties who intend to license or sell that Personal Information. You can exercise this right by contacting us at email@example.com or firstname.lastname@example.org with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Information as sales are defined in Nevada Revised Statutes Chapter 603A.
Security of information communicated by or to us over the Internet is of utmost concern to us; unfortunately, the transmission of information via the Internet is not completely secure. Although we have taken appropriate safeguards to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted through the Bellhop Platforms. Please note that email, like most non-encrypted Internet communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use email or submit through the Bellhop Platforms any information that you consider confidential. While we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or through the Bellhop Platforms, and you do so at your own risk.
We urge you to be careful about giving out information in public areas of the Bellhop Platforms like message boards. The information you share in public areas may be viewed by any user of the Bellhop Platforms.
SPECIAL NOTICE TO NON-UNITED STATES USERS
If you are located outside the United States of America and are using the Bellhop Platforms, you should be aware that your Personal Information will be transferred to the United States of America, the laws of which may be deemed by your country to have inadequate data protection. If you are located in a country outside the United States of America and voluntarily submit personal information to Bellhop, you thereby consent to the general use and onward disclosure of such information as provided in this Policy and to the transfer of that information to and storage of that information in the United States of America.
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