COVID-19 update: As an essential service putting safety first, all of our movers wear masks on every move

Privacy Policy

Last modified: April 26, 2021

INTRODUCTION

Bellhop, Inc. (referred to herein as “Bellhop,” “us,” “our,” or “we”) values its relationship with you and takes your privacy seriously. This Privacy Policy (this “Policy”) describes the types of information we may collect from you or that you may provide when you visit any of our websites, including without limitation www.getbellhops.com and www.bellhop.com (each, a “Website”), or access and use our mobile applications (each, an “App,” and together with the Websites, the “Bellhop Platforms”) in order to purchase moving or delivery services provided by third-party providers, receive an estimate or information about such services, view our blog, or otherwise use our services (collectively, the “Services”), and our practices for collecting, using, maintaining, protecting and disclosing such information.

PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR INFORMATION AND HOW WE WILL TREAT IT. BY ACCESSING OR USING THE BELLHOP PLATFORMS, YOU AGREE TO THIS POLICY, INCLUDING CONDUCTING THIS TRANSACTION ELECTRONICALLY AND A CHOICE OF TENNESSEE LAW. IF YOU DO NOT AGREE WITH THESE POLICIES AND PRACTICES, YOU MAY NOT USE THE BELLHOP PLATFORMS. WE MAY UPDATE THIS POLICY AT ANY TIME, AND MODIFICATIONS ARE EFFECTIVE UPON BEING POSTED THROUGH THE BELLHOP PLATFORMS. YOUR CONTINUED USE OF THE BELLHOP PLATFORMS AFTER WE MAKE CHANGES IS DEEMED TO BE ACCEPTANCE OF THOSE CHANGES.

This Policy applies to information we collect through the Bellhop Platforms and Services. It does not apply to any other website operated by any third party, including through any application or content (including advertising) that may link to or be accessible through the Bellhop Platforms.

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

We collect several types of information from and about users of the Bellhop Platforms, including:

  • Personally Identifiable Information: Information by which you may be personally identified or contacted, whether directly or indirectly, such as name, postal address, e-mail address, telephone number, credit card information, and biographical information (“Personal Information”).
  • Anonymous Information: Information that is in a form that does not permit direct association with a specific individual and is aggregate data that website and applications use to administer their sites, services, and content. Anonymous information may include such information as your browser or device type, your IP address, log file information, cookie and web beacon information, and information from similar tracking technologies.

We collect this information in a range of ways, as further described below:

  • Directly from you when you provide it to us through the Bellhop Platforms. Automatically as you navigate through the Bellhop Platforms. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
  • From third parties, for example, our business partners or third-party providers.

(1) Information You Provide to Us.

The information we collect on or through the Bellhop Platforms may include:

  • Information that you provide by filling in forms through the Bellhop Platforms. This includes information provided at the time of purchasing Services, subscribing to our blog, posting material, submitting feedback or a review, or requesting further Services or an estimate for Services.
  • When you report a problem with the Bellhop Platform or report an issue with our claim center. This information includes your email address and any other information you choose to provide Bellhop.
  • We also may ask you for information when you elect to participate in an educational scholarship application process, contest, or promotion sponsored by us. This information includes name, address, phone number, email address, and may, in some instances, include educational and biographical information.
  • Records and copies of your correspondence (including e-mail addresses), if you contact us. Details of transactions you carry out through the Bellhop Platforms and of the fulfillment of your Service orders. You may be required to provide financial information before placing an order through the Bellhop Platforms.
  • Your search queries through the Bellhop Platforms.

You also may provide information to be published or displayed (hereinafter, posted) on public areas of the Bellhop Platform, or transmitted to other users of the Bellhop Platforms or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Bellhop Platforms with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

(2) Information We Collect Through Automatic Data Collection Technologies.

As you navigate through and interact with the Bellhop Platforms, we may use automatic data collection technologies to collect certain information about your browsing actions and patterns, including:

  • Details of your visits to the Bellhop Platforms, including traffic data, location data, logs and other communication data and the resources that you access and use through the Bellhop Platforms.
  • Information about your computer and internet connection, including your IP address, operating system and browser type.
  • We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A “cookie” is a small file placed on the hard drive of your computer by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on the Bellhop Platforms. You may refuse to accept browser cookies by activating the “do not track” feature on your browser that lets you indicate that you do not want your online activities tracked. These features are not yet uniform, so we may not respond to such features or signals. At times, if you remove or reject cookies, it could affect how the Bellhop Platforms work for you. Therefore, if you turn on a “do not track” feature, we and our third-party providers may continue collecting information about your online activities. However, if you select this setting you may be unable to access certain parts of the Bellhop Platforms. Unless you have adjusted your browser setting so that it will refuse cookies, the Bellhop Platforms will issue cookies when you direct your browser to the Bellhop Platforms.
  • Flash Cookies. Certain features of the Bellhop Platforms may use local stored objects (or flash cookies) to collect and store information about your preferences and navigation to, from and on the Bellhop Platforms. Flash cookies are not managed by the same browser settings as are used for browser cookies. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website.
  • Web Beacons. Pages of the Bellhop Platforms and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Bellhop to, for example, count users who have visited those pages or opened an e-mail and for other related Service statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Our uses of these technologies fall into the following general categories:

  • Operationally Necessary. This includes technologies that allow you access to our Services, applications, and tools that are required to identify irregular website behavior, prevent fraudulent activity and improve security or that allow you to make use of our functionality;
  • ⁠Performance-Related. We may use technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how individuals use our services (see Analytics below);
  • ⁠Functionality-Related. We may use technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our Services or keeping track of your specified preferences, interests, or past items viewed;
  • ⁠Advertising-or Targeting-Related. We may use first party or third-party Technologies to deliver content, including ads relevant to your interests, on our Services or on third-party websites.

See the section titled “Choices About How We Use and Disclose Your Information” below to understand your choices regarding these technologies.

  • Analytics. We may use technologies and other third-party tools to process analytics information on our Services. Some of our analytics partners include:

(3) Third-party Use of Cookies and Other Tracking Technologies.

Bellhop may from time to time contract with third parties to assist us in collecting, maintaining, and managing user information, processing credit card and payment information, and providing analytics regarding your interactions with the Bellhop Platforms and other third-party websites so that we may improve the Bellhop Platforms. Some content or applications, including advertisements, through the Bellhop Platforms are served by third-parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the Bellhop Platforms. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly, as set forth in the “Choices about how we use and disclose your information” section below.

HOW WE USE YOUR INFORMATION

For our other legitimate interests to make available and highlight content and opportunities that are relevant to you, improve the Bellhop Platforms, maintain our relationship with you, and protect users of the Bellhop Platforms and customers, where your rights and freedoms do not outweigh these interests. We use information that we collect about you or that you provide to us to:

  • Present the Bellhop Platforms and its contents to you;

  • Operate, maintain, and improve the Bellhop Platforms and products, including to develop new products and services;

  • Use your geolocation to provide location-based services, including locating third-party providers of moving and delivery services near you;

  • Provide you with information, estimates, products, or services that you request from Bellhop;

  • Send information including notices about your service requests, confirmations, schedules, invoices, reservation dates, information about our employees or contractors, and support and administrative messages;

  • Notify you about changes to the Bellhop Platforms or any products or services we offer or provide though it;

  • Respond to comments and questions and provide customer service support;

  • Communicate with you about promotions, educational scholarships, our blog, and other news about products or services offered by us;

  • Deliver targeted marketing, service updates, and promotional offers based on your communication preferences, and to measure the performance of our email marketing campaigns;

  • Decide which ads to show you by only showing you those that “match” your past viewing, browsing and shopping activity. Many advertising services collect and use data from your web and mobile app activity both on and off the Bellhop Platforms to help show you ads that are more targeted to your interests;

  • Analyze your use of the Bellhop Platforms, including interactions with applications or services made available, linked to, or offered through the Bellhop Platforms;

  • Carry out our obligations and enforce rights arising from any contracts entered into between you and us, including for billing and collection;

  • Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity;

  • Process payments, including through a third-party service provider; or

  • With your consent, we may use your Personal Information to provide you with marketing via telephone calls, emails, SMS or text, or provide you with marketing from third parties.

We may use the information we have collected from you to enable us to display to our advertisers’ target audiences. Even though we do not disclose your Personal Information for these purposes without your consent, if you click on or otherwise interact with an, the advertiser may assume that you meet its target criteria.

Additionally, we may contract with service providers to serve ads on our behalf across the Internet. They collect information about your use of the Bellhop Platforms. They also may use information about your visits to the Bellhop Platforms and other websites to improve the features and functionality we make available through the Bellhop Platforms. In all cases, however, we will only use your information as permitted by applicable law.

The information we collect automatically is statistical data and may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve the Bellhop Platforms and to deliver a better and more personalized service, including by enabling us to:

  • Estimate audience size and usage patterns.
  • Store information about your preferences, allowing Bellhop to customize the Bellhop Platforms according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to the Bellhop Platforms.

We use your information for various administrative purposes, such as:
Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;

  • Ensuring internal quality control and safety;
  • Authenticating and verifying individual identities;
  • Debugging to identify and repair errors with our Services;
  • Auditing relating to interactions, transactions and other compliance activities;
  • Enforcing our agreements and policies; and
  • Complying with our legal obligations.

We also use your information for other purposes as requested by you or as permitted by applicable law.

  • Consent. We may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent.
  • De-identifiedand Aggregated Information. We may use personal information and other information about you to create de-identified and/or aggregated information, such as de-identified demographic information, de-identified location information, information about the device from which you access our Services, or other analyses we create.
  • Share Content with Friends or Colleagues. Our Services may offer various tools and functionalities. For example, we may allow you to provide information about your friends through our referral services. Our referral services may allow you to forward or share certain
    content with a friend or colleague, such as an email inviting your friend to use our Services.

SHARING YOUR INFORMATION

We may share your Personal Information that we collect or you provide as described in this Policy with the following types of recipients:

  • Our subsidiaries and affiliates;
  • Our contractors, service providers and other third parties we use to support our business and the Bellhop Platforms, including:
  • Software and service providers we use to manage and process your information (e.g., payment processing software);
  • Software and service providers we use to communicate with you (e.g., e-mail marketing service providers);
  • Advertising service providers we use to assist us in providing personalized advertising; Service providers we use to store, manage, and maintain the Bellhop Platforms, its content, and the data we process, including any data analytics or information security providers; and
  • Hosting providers that provide database storage for our business.
  • With a buyer or other successor in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding;
  • To third parties to market their products or services to you if you have not opted out of these disclosures. We will contractually require these third parties to keep Personal Information confidential and use it only for thepurposes for which we disclose it to them;
  • To fulfill the purpose for which you provide it. For example, if you give us an e-mail address to use the e-mail a friend feature of the Bellhop Platforms, we may transmit the contents of that e-mail and your e-mail address to the recipients;
  • To comply with any court order, subpoena, national security request, law or legal process, including to respond to any government or regulatory request;
  • To assist with a litigation or prosecution of suspected or actual illegal activity;
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of you, our business, customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction, in the event of an emergency, and in order to enforce our agreements, policies, and Terms of Use; or
  • With your consent.

We may also share aggregated non-personal information about our users with others without restriction.

YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We strive to provide you with choices regarding the Personal Information you provide to Bellhop. We have created mechanisms to provide you with the following control over your information:

  • Email and Telephone Communications.If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (e.g., communications regarding our Services or updates to our Terms or this Privacy Policy).
    We process requests to be placed on do-not-mail, do-not-phone, and do-not-contact lists as required by applicable law.
  • Text Messages.You may opt out of receiving text messages from us by [following the instructions in the text message/replying "STOP" to a text message you have received from us] or by otherwise contacting us.
  • Mobile Devices.We may send you push notifications through our mobile application. You may opt out from receiving these push notifications by changing the settings on your mobile device. With your consent, we may also collect precise location-based information if you use our mobile application. You may opt out of this collection by changing the settings on your mobile device.
  • Do Not Track.” Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
  • Promotional Offers/Marketing from Bellhop. If you do not wish to have your e-mail address/contact information used by Bellhop to promote our own or third-party products or services, you can opt-out by contacting us by e-mail at support@getbellhops.com or support@bellhop.com or by telephone at 1-844-300-0897. Additionally, our marketing emails tell you how to opt-out of receiving further marketing correspondence. If you opt out, we may still send you non-marketing emails, including emails concerning service purchases and our other business dealings with you. Your opt-out request may take up to ten (10) business days to process, and you may receive communications from Bellhop or its third-party providers in the meantime. Personalized Advertising. If you do not wish to participate in our advertising personalization programs, you can opt-out by following the directions provided within the applicable advertisement, or through the methods included above for Information We Collect
    Through Automatic Data Collection Technologies in the section above. You may also opt out of receiving interest-based ads from Amazon, Facebook and Google. You will continue to see ads on each platform, but they will not be personalized as a result of your actions on our website. Please visit the links below if you wish to opt out or update your preferences:

The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these and learn more about targeted advertising and consumer choice and privacy by visiting the Network Advertising Initiative and the Digital Advertising Alliance.

The effect of an opt-out will be to stop personalized advertising, but it will still allow the collection of personal information as otherwise described in this Policy.

We do not control third parties collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (NAI) on the NAIs website.

RETENTION OF PERSONAL INFORMATION

We store the Personal Information we collect as described in this Privacy Policy until you terminate your account or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputed, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

LINKS TO THIRD PARTY WEBSITES AND SERVICES

The Bellhop Platforms may have links to other websites that are not operated by Bellhop. Inclusion of any linked website on the Bellhop Platforms does not imply or express an approval or endorsement of the linked website by Bellhop, or of any of the content, opinions, products, or services provided on these websites. Even if an affiliation exists between the Bellhop Platforms and a third-party web site, we exercise no control over linked site. We have no control over how these websites may collect your information and no liability for the practices, policies and security measures implemented on these websites. You should read the privacy policies on those other websites before you submit your information through them.

OUR COMMITMENT TO CHILDREN’S PRIVACY

Protecting the privacy of children is important to Bellhop, and the Bellhop Platforms are not intended for children under 16 years of age. We do not collect Personal Information from those we actually know are under 16. If you are under 16, do not use or provide any information through the Bellhop Platforms or on or through any of its features, register through the Bellhop
Platforms, make any purchases through the Bellhop Platforms, use any of the interactive or public comment features of the Bellhop Platforms, or provide any information about yourself to Bellhop. If we learn we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at support@getbellhops.com or support@bellhop.com or 1-844-300-0897.

SUPPLEMENTAL NOTICE FOR CALIFORNIA RESIDENTS

This Supplemental California Privacy Notice only applies to our processing of personal information that is subject to the California Consumer Privacy Act of 2018 (“CCPA”). The CCPA provides California residents with the right to know what categories of personal information we collected about them and whether we disclosed that personal information for a business purpose (e.g., to a service provider) in the preceding 12 months. California residents can find this information here: SUPPLEMENTAL NOTICE FOR CALIFORNIA RESIDENTS

The categories of sources from which we collect personal information and our business and commercial purposes for using personal information are set forth above.

“Sales” of Personal Information under the CCPA

For purposes of the CCPA, we do not “sell” personal information, nor do we have actual knowledge of any “sale” of personal information of minors under 18 years of age.

Additional Privacy Rights for California Residents

Non-Discrimination.California residents have the right not to receive discriminatory treatment by us for the exercise of their rights conferred by the CCPA.

Authorized Agent. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent, contact us as set forth in the Contact Information section below.

Verification. To protect your privacy, we will take the following steps to verify your identity before fulfilling your request. When you make a request, we will ask you to provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include your email address, name and phone number.

If you are a California resident and would like to exercise any of your rights under the CCPA, please contact us as set forth below. We will process such requests in accordance with applicable laws.

Accessibility. This Privacy Policy uses industry-standard technologies and was developed in line with the World Wide Web Consortium’s Web Content Accessibility Guidelines, version 2.1. If you wish to print this policy, please do so from your web browser or by saving the page as a PDF.

SUPPLEMENTAL NOTICE FOR NEVADA RESIDENTS

If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Information to third parties who intend to license or sell that Personal Information. You can exercise this right by contacting us at support@getbellhops.com or support@bellhop.com with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Information as sales are defined in Nevada Revised Statutes Chapter 603A.

DATA SECURITY

Security of information communicated by or to us over the Internet is of utmost concern to us; unfortunately, the transmission of information via the Internet is not completely secure. Although we have taken appropriate safeguards to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted through the Bellhop Platforms. Please note that email, like most non-encrypted Internet communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use email or submit through the Bellhop Platforms any information that you consider confidential. While we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or through the Bellhop Platforms, and you do so at your own risk.

We urge you to be careful about giving out information in public areas of the Bellhop Platforms like message boards. The information you share in public areas may be viewed by any user of the Bellhop Platforms.

SPECIAL NOTICE TO NON-UNITED STATES USERS

If you are located outside the United States of America and are using the Bellhop Platforms, you should be aware that your Personal Information will be transferred to the United States of America, the laws of which may be deemed by your country to have inadequate data protection. If you are located in a country outside the United States of America and voluntarily submit personal information to Bellhop, you thereby consent to the general use and onward disclosure of such information as provided in this Policy and to the transfer of that information to and storage of that information in the United States of America.

CHANGES TO OUR PRIVACY POLICY

We may revise this Privacy Policy from time to time in our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use our Services after the new Privacy Policy takes effect.

CONTACT INFORMATION

To ask questions or comment about this Policy and our privacy practices, contact us at: support@getbellhops.com or support@bellhop.com or via our toll-free number: 1-844-300-0897.